Tokyo Travel Diary | All about Accessibility
Update May 2019
Accessibility Review of Tokyo
Back home since yesterday, my thoughts are still in Japan. It has been my fourth trip to Tokyo, and I will always be in love with this city and its mixture of modern technology and tradition. This time I rented a mobility scooter via Marudai Motor Co., which was the best idea ever to get around easily by myself.
We flew with Air France to Tokyo Haneda Airport on October 22nd, 2016, and stayed for 13 nights in a lovely Airbnb home in Sendagaya. Together with our friend Sue and her two kids, we had a fantastic time in Nippon. As I stayed for almost two weeks, I decided to write several articles about my experiences in Tokyo. I’d like to start with the most important topic. The accessibility…!
Accessibility of Tokyo – The Basics
Tokyo is one of the most wheelchair-accessible cities worldwide. The JR-East Railway Company and also the private Tokyo Metro offer extraordinary well-organized service for wheelchair users. The bus system seems to be mostly wheelchair accessible, too. There are ramps and elevators and very spacious wheelchair-accessible restrooms in nearly every station. Sometimes you get discounts (only with proof of disability, written in English) for attractions like Ueno Zoo, Tokyo Skytree, and some public gardens.
Mobility Scooter Rental in Tokyo
Renting a mobility scooter was easy and a great possibility to keep my self-autonomy. I found the Marudai Motor Co. on Google and contacted them. The service was perfect and affordable. Mr. Okura and his staff, who were both very friendly and kind, delivered the mobility scooter to our inaccessible (!!!) Airbnb home on time. I had to pay 20.000 Yen (about 175 EUR/195 USD) for two weeks.
The rental company handed me over a certificate saying that I officially rented the scooter and that I needed it due to a disability. With this certificate, I could easily board JR-East Trains as well as the Metro trains. If you come with your own mobility scooter, you could encounter some problems. Mobility scooters are still rare in Japan. It seems that mobility scooters are not yet quite accepted as mobility devices for disabled people, but the system constantly evolves. This precious certificate, though, made everything possible!
Wheelchair Accessibility of JR-East Trains and Tokyo Metro
Each time we had to take the JR trains (almost daily), we went to the station’s wheelchair counter to ask for help. I always showed the certificate to the staff. The service agent accompanied us to the train track and installed a mobile ramp to get me on the train. Once we arrived at our destination, another service agent already waited for me to help me out of the train with the ramp. The agent also showed us the way to the exit.
We enjoyed this excellent VIP service because the stations are huge and can get very crowded. The JR-East Japan Railway Company has high service standards for people with disabilities. Traveling with JR-East is a real pleasure!
I wondered if JR-East offers a discount for people with disabilities, but the agent at the customer service desk explained that a discount is only applicable for Japanese citizens and only on demand. Isn’t it funny how a disability kind of “disappears” when crossing borders? But anyway, the question was worth being asked. One of the private metros offered a discount which was very kind. The Metro service agent told us to purchase a ticket for children, and so we saved 50 % of the regular price.
Tokyo Wheelchair Travel
Mobility Scooter Rental Experience in Tokyo – March 2018
Tokyo is worth a visit – especially as a wheelchair user! I really like the amazing Japanese sense of service and perfectionism. The public transport system surely is one of the best and most wheelchair-accessible systems in the world. Tokyo is a positive example and remarkably stands out for its great, continuously improving wheelchair accessibility!
Have you been to Tokyo as a wheelchair user?
Leave a comment below and tell me about your experience!